RICHWORLD TRAVEL & TOURS SDN BHD (1040443-P) (“RICHWORLD TRAVEL”) is a Bumiputera Company incorporated in Malaysia on 29 Mac 2013.
Richworld Travel was granted license to operate:
• To provide our clients with quality services that are measurable and cost effective
• To develop long term business
• To provide on-going travelling solutions that meet the evolving needs of our clients
• Advise in a climate of trust
• Deal in an open and honest opinion
• Deliver effective and affordable service to our clients
We are dedicated to not just meet, but exceed expectations, delivering total travellers’ satisfaction.
“To be a leading Travel Agency Company; to always be proactive so as to enhance the quality of Nation’s tourism Industry.”
We seek to provide excellent and quality service at a cost that will enable us to remain competitive. As such we shall:
• Deliver overall satisfaction to our travellers and clients, and at the same time fulfilling their requirements and needs
• Develop comprehensive travel products
• Solicit new and growing target group
• Expand our relationship airlines, hotels, tour operators and travel agents within Malaysia and Overseas.
Integrity: We are committed to honesty, loyalty and a high standard of ethical conduct
• Customer-Focused: We are committed to providing the highest level of customer service. We extend this to our agents, their customers and our preferred suppliers
• Results-Oriented: We believe our success depends upon our leadership and management team’s ability to focus and execute their mission on schedule
• Teamwork: We believe in building and maintaining long-term, professional, win-win relationships with our employees, agents, preferred partners, and all our business partners in order to achieve mutual success
• Excellence: We are committed to being a high performance organisation by staying focused on total customer satisfaction. We continuously analyse our processes and ourselves in order to become the best of the best
• Innovative: We are committed to developing and implementing cutting-edge technologies for our agents and preferred partners